Terms of Use

Last updated: October 24, 2026

1. Applicability

1.1 Contract partners and contract subject matter

These General Terms and Conditions provide the basis for the user agreement resulting between you and Enes Öztekin (Sole Proprietorship), KARAPINAR BELDESİ YUKARI ÇUKUR MAH. TEMENLER ÇUKUR CAD. NO: 49 ÇAYCUMA / ZONGULDAK 67975, Türkiye (hereinafter "Us" or "We"). The contract subject matter is the free or paid use of services offered by Us on the website www.eatlog.app or the EatLog App (hereinafter individually referred to as an "EatLog Service" or, collectively, as the "EatLog Services" or, generally, "EatLog").

1.2 Additional terms and conditions

We reserve the right to make your use of certain EatLog Services subject to additional terms and conditions. We will notify you before using such additional terms and conditions. If you use EatLog Services via the EatLog App and you have downloaded the EatLog App from the app store of a third party, the general terms and conditions and/or terms of use of the app store will apply in addition to these General Terms and Conditions. In case of the Apple App Store, such terms include, for example, the "End User License Agreement for Licensed Applications." You will find the terms of use for Google Play at their respective legal pages. Please be sure to review the terms of use that apply in your country. In the event of any conflicts, these Terms of Use will prevail.

2. Medical Disclaimer

You will use the EatLog Services at your own risk. EatLog is not a medical device and does not provide medical advice. If you have any known preexisting illnesses, eating disorders, or health conditions, please first consult a physician or a certified dietician before you begin to use the EatLog Services or follow any diet plans generated by the app.

EatLog is not a medical device and does not diagnose, treat, cure or prevent any disease. Calorie and nutrient values, the health score and AI-generated analyses and plans are estimates, may be inaccurate and are for general information only. Consult a physician or registered dietitian for medical advice, diagnosis or treatment. If you are pregnant or breastfeeding, have a history of eating disorders, or have diabetes or another condition that requires medication, consult a healthcare professional before restricting calories or fasting.

3. Participation Requirements

To open a user account and to use the EatLog Services you must be at least 18 years old and have full legal capacity. By entering into a contract with Us you represent that you have no other user account with Us and that your user account has not been suspended or canceled in the past due to violations of our Terms of Use. You also represent that all information provided by you during the registration process is true and complete.

4. Conclusion of Contract, User Account

4.1 Registration process

To use the EatLog Services, you must first register and open a user account. When you register We will ask you to accept these General Terms and Conditions and our Privacy Policy.

4.2 Registration via mobile apps

If you want to register through the EatLog App, a user agreement will result according to the rules of your app store. To use the EatLog Services, you must however still open a user account through the EatLog App.

4.3 Conclusion of contract for paid subscription

You can activate additional services by purchasing a paid subscription. If you purchase additional services through your EatLog App, a subscription agreement will result when you click the "Buy Now" button (or comparable) during an in-app purchase and when you have confirmed the purchase with your App Store provider (Apple or Google).

4.4 Correction of input errors

If you want to purchase a subscription by in-app purchase through your EatLog App, you will pay for the service through the account with your app store. Therefore please contact your app store (Apple or Google) if you want to correct any input errors.

5. Contract Terms

5.1 User agreement

The user agreement between you and Us that results when you open a user account remains in effect for an indefinite term until you or We terminate it. You can terminate it at any time by deleting your account (see section 7.1). Deleting the EatLog App from your device does not delete your account or cancel a subscription.

5.2 Subscriptions

Our subscriptions have different minimum contract terms (e.g., Weekly, Monthly, Quarterly, Annual). All subscriptions will be automatically renewed for the time period of the selected minimum contract term until either you or We terminate the subscription. You may opt out of the automatic renewal of your subscription at any time by choosing the appropriate settings in your account with your app store (Apple ID or Google Play Store settings).

6. Right of Withdrawal (Revocation)

In accordance with Turkish Law (Regulation on Distance Contracts) and applicable consumer laws in your region, you generally have a right of withdrawal.

6.1 Information about revocation

You may revoke the contract within 14 days of the contract start date without giving any reason. Attention: An automatic renewal of your subscription cannot be revoked if the service period has already commenced. For in-app purchases (Apple/Google), the right of withdrawal is governed by the terms of the respective App Store. To exercise your right of revocation regarding a contract made directly with Us (if applicable), you must clearly notify Us.

6.2 Consequences of revocation

If you revoke the contract validly, We will issue a refund. For in-app purchases, refunds are processed directly by Apple or Google, and you must contact them.

6.3 Contact for Revocation

Enes Öztekin
KARAPINAR BELDESİ YUKARI ÇUKUR MAH. TEMENLER ÇUKUR CAD. NO: 49
ÇAYCUMA / ZONGULDAK 67975
Türkiye
Email: [email protected]

6.4 Former "Money Back" Guarantee

The “Money Back” guarantee for the 12-Month Premium plan that was previously described in this section is no longer offered. If you bought the 12-Month Premium plan while the guarantee was offered, you can still request a refund under the conditions that applied when you bought it by writing to [email protected].

7. Termination

7.1 User agreement

You may cancel your user account at any time. To do so, please use the delete account feature in the app or send Us an e-mail to [email protected]. When you delete your account, your data is deleted, except for the records we keep for the periods stated in section 5 of our Privacy Policy. You can also delete your account at eatlog.app/delete-account.

7.2 Subscriptions

Subscriptions purchased by in-app purchase must be canceled by changing the appropriate settings in the app store where you bought the subscription. We cannot cancel these for you.

7.3 Termination for good cause & Fair Use

We have the right to terminate the user agreement or your subscription with immediate effect if you have seriously or repeatedly breached provisions of the user agreement. Fair Use: The use of the app is subject to fair usage practices. In particular, regarding the photo-based plate analyzer and voice logging features, we reserve the right to block or restrict a user's access if the usage exceeds what is considered the normal amount for an average consumer (e.g., automated bot usage).

8. EatLog Services

We strive to provide you with uninterrupted operation of the EatLog Services. We advise you however that full or uninterrupted availability is technically impossible (e.g., due to server maintenance). Disclaimer on Nutritional Data: Our understanding of nutrition and health is evolving. Even though our data is based on current findings, We make no guarantee that our calorie counts or nutritional breakdowns are 100% accurate. They should be used as estimates only.

9. Rights and Obligations of the User

The EatLog Services are offered exclusively to consumers. You may not use the EatLog Services for commercial purposes. We assume no responsibility for any content uploaded by users or the resulting output from AI functionalities within the platform. Users are solely responsible for ensuring that all food photos or voice logs they upload do not infringe on third-party rights. We disclaim any liability for the accuracy, reliability, or appropriateness of AI-generated food analysis, and users acknowledge that any outputs generated are for informational purposes only.

10. Prices and Payment Terms

10.1 Prices

Prices are shown in the EatLog App or on the website. We reserve the right to change prices at our sole discretion (with notice for recurring subscriptions).

10.2 Collection of fees

Fees for a subscription are collected in advance through your App Store account.

11. Responsibility for Content and Services

11.1 No responsibility for third-party content

The EatLog Services may include links to websites or apps of third-party providers. We disclaim any responsibility for such content.

11.2 User-generated content

You are personally responsible for all content (photos, text, logs) you upload using the EatLog Services. Please photograph only your food and do not upload content that shows other people or contains personal information about you or others. Photos and meal descriptions are sent to our AI service provider (see section 14.2).

12. Warranties

12.1 General Disclaimer

The User acknowledges that EatLog does not guarantee the accuracy, relevance, or completeness of the data presented in the Application, which is provided “as is.”

The Application provides Users with general and indicative information intended to raise awareness about the composition of their meals and foods consumed. However, it does not guarantee improved health or physical condition.

The Application does not provide medical advice and can in no way replace consultation with a qualified healthcare professional, such as a dietitian or physician.

The content of the Application may not be suitable for individuals with a history of eating disorders.

The User expressly acknowledges that they use the Application at their own risk and under their sole responsibility.

Furthermore, EatLog makes no guarantee that the Application will function without interruption or malfunction, or that it will be free of errors or anomalies that may or may not be corrected, or that it will be compatible with hardware or configurations other than those expressly approved by EatLog.

12.2 Statutory Warranties

Under applicable local consumer law, Users may benefit from statutory warranties of conformity and against hidden defects. These rights include (in accordance with the principles of EU Directive 2019/770 on digital content and applicable national laws):

  • The right to have digital content brought into conformity free of charge within a reasonable time;
  • The right to a price reduction or contract termination if the defect persists or is serious;
  • The right to repair or replacement without undue delay.
The User may invoke these rights by contacting EatLog by email or post as stated in Articles 18 and 19.

13. Liability

The User agrees to use the “EatLog” Application at their own risk. Information provided by EatLog through the Application is for guidance only. The User is free to follow or disregard such recommendations, and EatLog shall not be held liable if expected results are not achieved.

EatLog cannot be held responsible in cases of force majeure, meaning events beyond the parties’ reasonable control that render performance impossible (e.g.: maintenance operations, host or network failures, strikes, or power outages).

EatLog shall not be liable for technical unavailability of the connection or for misconfiguration or obsolescence of the User’s device.

The User acknowledges the inherent limitations of the Internet.

Partial or total inability to use the Application or Website due to incompatibility or malfunction of the User’s equipment shall not give rise to any compensation or claim against EatLog, except in cases of proven hidden defect or non-conformity as provided in Article 18.

13.1 General provisions

You must heed our health notices in Section 2.

The limitations and exclusions of liability in these General Terms and Conditions do not apply to liability for intent or gross negligence, for injury to life, body or health, or to any other liability that cannot be limited or excluded by law. Your rights under mandatory consumer protection law remain unaffected.

14. Licensed Rights

14.1 EatLog content

The EatLog App is copyright protected. We license to you a non-exclusive, non-transferable right to use the app for personal, non-commercial purposes.

14.2 Content uploaded by user

To ensure that the EatLog Services function (e.g., AI analysis of your food), We need to be able to use the content you upload. You hereby grant us a non-exclusive, royalty-free right to store, process and transmit the photos and text you upload for the purpose of providing the EatLog Services, including transmitting them to our service providers. EatLog does not use your content to train its own AI models.

Content sent for AI analysis is processed by our AI service provider, OpenAI, which may also use it to improve its services, including to train its models. For this purpose you authorise us to grant OpenAI a corresponding non-exclusive right. Details are set out in our Privacy Policy (section 8, “OpenAI”).

The right granted to us ends when you delete the content or your account. This does not affect content that was already shared with OpenAI before that date.

15. Personal data

We will process your personal data in compliance with our Privacy Policy.

16. Changes to General Terms and Conditions

We may change these General Terms and Conditions, for example when we change our services or when the law changes. The date of the latest version is shown at the top of this page. We will inform you of material changes through a notice in the app.

17. Final Provisions

17.1 Official contract language

These General Terms and Conditions are available in Turkish and English. If you live in Türkiye, the Turkish version applies; otherwise the English version applies.

17.2 Governing substantive law

These General Terms and Conditions are governed by the laws of the Republic of Türkiye. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory consumer protection provisions of the country where you habitually reside.

17.3 Venue and Jurisdiction

Consumers resident in Türkiye may apply to the consumer arbitration committees within the monetary limits set each year under Law No. 6502 on Consumer Protection, and above those limits to the consumer courts of their place of residence or of the place where the transaction was made. Consumers resident in the European Union may bring proceedings in the courts of their country of residence. Before taking legal action, you can contact us at [email protected] so that we can try to resolve the issue.

17.4 Severability

If any provisions of these General Terms and Conditions should be or become invalid, the validity of the remaining provisions will remain unaffected.

18. Complaints

Any question, request, or complaint concerning the “EatLog” Application or Websites should be sent to:

  • By email: [email protected]
  • By post: KARAPINAR BELDESİ YUKARI ÇUKUR MAH. TEMENLER ÇUKUR CAD. NO: 49 ÇAYCUMA / ZONGULDAK 67975

19. Information about Provider

Enes Öztekin
KARAPINAR BELDESİ YUKARI ÇUKUR MAH. TEMENLER ÇUKUR CAD. NO: 49
ÇAYCUMA / ZONGULDAK 67975
Türkiye
Email: [email protected]